Prepared example
Four calls nobody had to answer
Bright Smile Dental is a practice we invented. Play any of the four recordings and read the call as it happens. The voices are synthetic and the calls never took place.
The transcript is on the page from the start, and the current turn is marked as the recording plays.
What the assistant does mid-call appears beside it: looking at the calendar, holding a slot, sending a text.
The last call is the one that matters most: a painful tooth at night, when the practice is shut.
Bright Smile Dental
Recorded calls
Simulation
- Looked at the calendar
- Checked the practice is in network for Delta Dental PPO
- Booked Thursday at 2:00 PM with Dr. Chen
- Texted a confirmation and the new patient form
Ready to play · 1:15
Transcript
11 turns
- Assistant0:00Good morning! Thank you for calling Bright Smile Dental. This is the AI receptionist. How can I help you today?
- Sarah Mitchell0:06Hi, I just moved to the area and I'm looking to schedule a dental cleaning. Do you have any availability this week?
- Assistant0:14Welcome to the neighborhood! I'd love to help you get set up. Can I get your name and a good number to reach you?
- Sarah Mitchell0:22Sure — Sarah Mitchell. And this number is fine.
- Assistant0:26Thanks, Sarah! Let me check our availability for you.
- Assistant0:29I have a few openings this week. We have Thursday at 2:00 PM or Friday at 9:30 AM. Which works better for you?
- Sarah Mitchell0:39Thursday at 2 sounds great. Oh, and I have Delta Dental PPO — do you accept that?
- Assistant0:44Great choice! And yes, we're in-network with Delta Dental PPO, so you'll be fully covered for routine cleanings.
- Assistant0:53I've booked you for Thursday at 2:00 PM with Dr. Chen. I'm sending you a confirmation text with our address, a new patient form link, and what to bring. Is there anything else I can help with?
- Sarah Mitchell1:06No, that's perfect. Thank you so much!
- Assistant1:10You're welcome, Sarah! We look forward to seeing you Thursday. Have a wonderful day!
Sample data. Nothing is sent or stored. Bright Smile Dental is invented. The people, numbers and documents in it are made up.
What this would look like for you
A dental practice is the easy example. The question worth asking is which of your calls could be handled this way, and which never should be.
Start with the calls you miss
Most small businesses lose more to the phone ringing out than to a bad conversation. Evenings, lunchtimes, and the twenty minutes you are with a customer. That is the part worth covering first.
Write the handover rule first
Decide what the assistant must never try to handle and what it says when it hits one: a complaint, a medical question, an angry caller. A voice agent is only as good as the moment it gives up.
Keep the transcript
The record of what was said is worth as much as the booking. It tells you what people actually ask for, and it is the thing you check when a caller says they were told something else.
Start with what you need.
What would make your work easier?
Tell us what you want to change: a website that answers the question people keep asking, less follow-up to chase, or more use out of a tool you already pay for. We will work out a first step.
Tell us what you need