1. Introduction
Small Business Elevate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI services.
2. Information We Collect
Personal Information
We may collect personal information that you provide, including:
- Name and contact information (email address)
- Business name and description
- Service preferences and project requirements
- Any other information you choose to provide via our contact form
AI Service-Specific Information
When you engage our AI services, we may also collect:
- Business documents and content for RAG applications
- Workflow and process information for AI agent development
- AI system usage metrics and performance data
- Custom use case requirements and implementations
Automatically Collected Information
We use privacy-focused analytics (Plausible) that:
- Use no cookies and no persistent identifiers
- Collect no personal data — all data is anonymous and aggregate
- Track only page views, referral sources, country of origin, and device type
- Do not track individuals across sessions or websites
Interactive Demos
Our website includes interactive demonstrations (AI Readiness Assessment, Chatbot simulation, and others) that process your inputs entirely within your web browser. No demo interaction data is transmitted to our servers, stored, or shared with third parties. All demo data is discarded when you close or refresh the page.
3. How We Use Your Information
We use the information we collect to:
- Provide and deliver our AI consulting, integration, and training services
- Build and optimize AI solutions specific to your business needs
- Respond to your inquiries and communicate with you about your project
- Monitor and improve AI system performance
- Ensure security and prevent fraud
- Comply with legal obligations
4. AI-Specific Data Handling
Training Data Ownership
- Your business documents and content used for AI training remain your property
- We use your data solely to build AI models for your specific use
- AI models built on your data are not shared with other clients
- You can request deletion of your training data at any time
Data Retention
- Project data is retained for the duration of our service agreement
- AI training data is retained for 90 days after project completion unless otherwise agreed
- Contact form submissions are retained only as long as needed for follow-up
5. Information Sharing
We do not sell, trade, or rent your personal information. We may share your information:
- With third-party AI platform providers solely to provide our services
- With service providers who assist us in operating our business
- To comply with legal obligations or respond to lawful requests
- To protect our rights, privacy, or safety
- With your consent or at your direction
All third-party AI service providers we work with maintain appropriate data security measures and use your data only for authorized purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Secure AI model storage and deployment
- Privacy-first analytics that collect no personal data
No method of transmission over the internet is 100% secure. We take reasonable precautions but cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Update or correct your personal information
- Request deletion of your personal information and AI training data
- Withdraw consent where we rely on consent to process your information
- Receive your training data in a portable format
8. Cookies and Analytics
Our website uses Plausible Analytics, a privacy-first platform that operates without cookies, collects no personal data, and provides only aggregate insights. We do not use advertising cookies, tracking pixels, or cross-site tracking technologies.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Small Business Elevate
A limited liability company. All services are provided by the company.
founder@smallbizelevate.com