Privacy Policy

Effective Date: 7/18/2025

1. Introduction

Small Business Elevate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI solutions.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name and contact information (email address, phone number)
• Business name and website URL
• Service preferences and project requirements
• Budget and timeline information
• Training and workshop attendance records
• Any other information you choose to provide

AI Service-Specific Information

When you use our AI services, we may also collect:

• Business documents and content for RAG applications
• Workflow and process information for AI agent development
• Training participation data and feedback
• AI system usage metrics and performance data
• Custom use case requirements and implementations

Automatically Collected Information

We use privacy-focused analytics that respect your privacy:

• No cookies: Our analytics don't use cookies or any persistent identifiers
• No personal data: All analytics data is collected anonymously
• Aggregate data only: We see trends, not individual visitor behavior
• Privacy compliant: We follow applicable privacy laws

Through our analytics, we collect only aggregate information about:

• Page views and visitor counts
• Referral sources
• Country of origin (no more specific location data)
• Device type (mobile/desktop/tablet)
• Browser and operating system types

When using our AI solutions, we may also collect:

• AI tool usage patterns and interaction data
• Error logs and performance metrics
• System performance data

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our web development and AI services
• Train and optimize AI models specific to your business needs
• Deliver customized AI solutions and applications
• Respond to your inquiries and communicate with you
• Send you project updates and relevant information
• Conduct AI training workshops and educational programs
• Monitor and improve AI system performance
• Analyze website and AI tool usage to improve user experience
• Ensure security and prevent fraud
• Comply with legal obligations

Maintenance Service Data

When providing maintenance services, we may access:

• Website analytics for performance monitoring
• Error logs for troubleshooting
• Server data for security monitoring

This data is used solely for service delivery and is not retained beyond service requirements.

4. AI-Specific Data Handling

Training Data

• Your business documents and content used for AI training remain your property
• We use your data solely to train AI models for your specific use
• AI models trained on your data are not shared with other clients
• You can request deletion of training data at any time

Data Retention

• Project data is retained for the duration of our service agreement
• AI training data is retained for 90 days after project completion unless otherwise agreed
• You may request longer retention for ongoing optimization

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information:

• With third-party AI platform providers solely for providing services
• With service providers who assist us in operating our business
• With subcontractors bound by similar confidentiality terms
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• With your consent or at your direction

Third-Party AI Services

Our AI solutions may utilize third-party platforms. We ensure all providers:

• Maintain appropriate data security measures
• Comply with privacy regulations
• Use your data only for authorized purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security audits and updates
• Secure AI model storage and deployment
• Privacy-first analytics that don't collect personal data
• Incident response procedures

We prioritize your privacy by using tools that respect user privacy and don't track personal information. However, no method of transmission over the internet is 100% secure.

7. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Update or correct your personal information
• Request deletion of your personal information and AI training data
• Opt-out of marketing communications
• Request information about AI decisions affecting you
• Withdraw consent where we rely on consent to process your information
• Receive your training data in a portable format

8. Cookies and Analytics

Privacy-First Analytics

We use privacy-friendly analytics that:

• Don't use cookies: Our analytics operate without cookies or persistent identifiers
• Collect no personal data: No personal information or PII is collected
• Provide aggregate insights only: We see overall trends, not individual behavior
• Don't track across sites: Your activity is not tracked across other websites

Essential Cookies

We may use essential cookies only for:

• Maintaining your session while using our services
• Remembering your preferences during a visit
• Ensuring security of our AI applications

You can control all cookies through your browser settings. Disabling essential cookies may affect functionality of certain features.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to and processed in the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Effective Date"
• Sending you an email notification for significant changes

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: