Privacy Policy

1. Introduction

Small Business Elevate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide, including:

• Name and contact information (such as your email address)
• Business name and description
• Service preferences and project requirements
• Any other information you choose to provide via our contact form

Project Information

When you engage us on a project, we may also collect:

• Content, images, documents and brand materials for a website, an app, an assistant or a knowledge tool
• Access to accounts and systems you ask us to work in, such as a domain registrar, hosting, a content system or business software
• Workflow and process information for automation and agent development
• Usage and performance data for the things we build or maintain for you
• Materials and examples you share during advice or training sessions

Automatically Collected Information

We use one privacy-focused, cookieless analytics service, Plausible Analytics, which:

• Uses no cookies and no persistent identifiers
• Collects no personal data: all data is anonymous and aggregate
• Tracks only high-level usage such as page views, referral sources, country of origin, and device type
• Does not track individuals across sessions or websites

Interactive Demos

Our website includes interactive demonstrations (the AI readiness check, the knowledge assistant, the voice agent and others) that process your inputs entirely within your web browser. No demo interaction data is transmitted to our servers, stored, or shared with third parties. All demo data is discarded when you close or refresh the page.

3. How We Use Your Information

We use the information we collect to:

• Provide and deliver the services you have asked us for
• Build and improve websites, apps and AI tools for your business
• Respond to your inquiries and communicate with you about your project
• Monitor and improve the performance of what we build
• Ensure security and prevent fraud
• Comply with legal obligations

4. How We Handle Client Project Data

Ownership of Your Materials

• The content, documents and data you give us remain your property, whatever the project: a website, an app, an AI tool, advice or training
• We use your materials solely to deliver the work you asked us for
• Anything built from your materials, including an assistant set up on your documents, is for your use and is not shared with other clients
• We do not use your materials to train models for anyone else
• You can ask us to delete your project materials at any time

Data Retention

• Project data is retained for the duration of our service agreement
• Project materials are retained for up to 90 days after a project ends, unless we agree otherwise or need them to keep maintaining your work
• Contact form submissions are retained only as long as needed for follow-up

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information:

• With third-party platform providers solely to provide our services
• With service providers who assist us in operating our business
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, or safety
• With your consent or at your direction

All third-party service providers we work with maintain appropriate data security measures and use your data only for authorized purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Secure storage and deployment of what we build
• Privacy-first analytics that collect no personal data

No method of transmission over the internet is 100% secure. We take reasonable precautions but cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Update or correct your personal information
• Request deletion of your personal information and project materials
• Withdraw consent where we rely on consent to process your information
• Receive a copy of the materials you gave us in a portable format

8. Cookies and Analytics

Our website uses one privacy-first analytics platform, Plausible Analytics, which operates without cookies, collects no personal data, and provides only aggregate insights. We do not use advertising cookies, tracking pixels, or cross-site tracking technologies.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: